Author Topic: Re printing off a direct debit payment to Solbank  (Read 658 times)

Offline margerita

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Re printing off a direct debit payment to Solbank
« on: June 24, 2018, 21:23:58 pm »
Hi Everybody
This topic was raised before, and one of our members gave a great tip which worked for me at the time.I need to print off a payment that was made from my account.Our member suggested clicking on the little icon beside the payment, and up came the receipt which Could be printed off straight away.I have being online a few times recently, and this service is no longer available.Can any of you good people throw any light on this topic.Thank you

Offline spitfire58

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Re: Re printing off a direct debit payment to Solbank
« Reply #1 on: June 24, 2018, 22:28:58 pm »
Hi margerita,
You will probably have say which bank is it to get detailed help. We are with CaixaBank & I just checked & print facility is still available on ours. HTH, cheers . . Ron

Offline Logitechtom

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Re: Re printing off a direct debit payment to Solbank
« Reply #2 on: June 24, 2018, 22:54:33 pm »
Hi Margarita,

I'm also with Solbank aka Banc Sabadell. I've just accessed my account and there are payment receipts available for SOME payments. From what I can work out, it's only for direct debit payments.

Looking at my IBI(U) payment to La Olivia, to the extreme right is a small symbol that looks like a miniature page, when I click on that, it downloaded a payment receipt, which I could view, save or print.

Card payments, e.g. buying groceries at Mercadona, don't have those symbols.

Hope that helps.

Tom.

Offline spitfire58

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Re: Re printing off a direct debit payment to Solbank
« Reply #3 on: June 24, 2018, 23:10:36 pm »
Ha ha, I am a dope !! Didn’t see the Solbank bit in the header 🤪🤪

Offline margerita

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Re: Re printing off a direct debit payment to Solbank
« Reply #4 on: June 24, 2018, 23:38:36 pm »
Thank you guys for the replies.Yes its my IBI receipt I was hoping to print off, and it is paid by direct debit.I did click on the little box to the right of the payment, and a whole lot of trash 16 pages in total showed up.I will try again in a week. Thanks again😎

Offline TamaraEnLaPlaya

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Re: Re printing off a direct debit payment to Solbank
« Reply #5 on: June 25, 2018, 00:20:16 am »
Hi Margerita
I'm with Sabadell (Solbank) as well and the receipt printing option has not worked for me for some time now unfortunately. An alternative is to go to your Direct Debits section in the left hand menu on the main page. This will bring up a list of all DDs paid including the latest amount and date - you could copy this, paste into Word and then print, if this would help.
If you are with La Oliva (I can't speak for the other Ayuntamientos) you can view your IBI payments on their website (if you have access) and print pdfs from there.

Offline margerita

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Re: Re printing off a direct debit payment to Solbank
« Reply #6 on: June 25, 2018, 08:12:19 am »
Thank you Tamara
I will try what you said.I need the cadastral value of the house which is on the IBI receipt.
I did email the bank as well, will let you know the outcome.


Offline margerita

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Re: Re printing off a direct debit payment to Solbank
« Reply #7 on: June 29, 2018, 23:06:15 pm »
I did email bank from my banking online account, twice in last 10 days. I got no reply, my email was acknowledged.Still no  luck with printing out my IBI receipt Tamara.

Offline margerita

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Re: Re printing off a direct debit payment to Solbank
« Reply #8 on: June 29, 2018, 23:08:47 pm »
I may try going online with la Olivia if somebody has the email address please.

Offline TamaraEnLaPlaya

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Re: Re printing off a direct debit payment to Solbank
« Reply #9 on: July 01, 2018, 00:33:46 am »
Hi Margerita
The web address is: https://carpeta.laoliva.es/eParticipa/Products/Carpeta/Public/Login.aspx?returnurl=/eParticipa/Start.aspx?AppScope=CIUDADANO but to gain access to personal stuff you need a log on, and for that you need to go to the office in Corralejo to request access and a PIN, and shortly, you will also need to have a digital certificate (details in another post: https://www.fuerteventura-forum.com/index.php?topic=24240.0).
Nothing is easy here!

Offline Logitechtom

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Re: Re printing off a direct debit payment to Solbank
« Reply #10 on: July 01, 2018, 21:39:37 pm »
Sorry Tamara, I have to disagree. La Olivia are no longer issuing user names and PIN numbers, you have to go through the routine of getting a Digital Certificate (as detailed in your excellent posts).

Tom

Offline TamaraEnLaPlaya

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Re: Re printing off a direct debit payment to Solbank
« Reply #11 on: July 01, 2018, 23:57:57 pm »
Thanks for the update Tom. When my friend tried several weeks ago (4 or 5 perhaps?) she couldn't get in with just the Digi cert and had to go to Corralejo and get registered at the Ayuntamiento first. Looks like they've completed their access security upgrade then - good news.