Author Topic: Ryanair..Praise where its due!!  (Read 581 times)

Offline paully

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Ryanair..Praise where its due!!
« on: September 26, 2018, 17:48:07 pm »
My closest friends on here know that I have been through a recent, sad but very close bereavement .It resulted in our Fuerteventura travel plans being changed and cancelled. Because it was a terminal illness normal travel insurances were null and void. Ryanair on the other hand take a different view. I requested a refund on Monday and this morning received a very nice email of condolence and a refund.

   Now I have been very critical of them in the past, and certainly still not blind to their many failures, especially in the field of staff relations which are awful. But when they get something right that also should be pointed out.

    Monarch were, to my knowledge, the only other UK airline that also have/had this policy. Thank you Ryanair and yes I will use you again....

Offline fatherted

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Re: Ryanair..Praise where its due!!
« Reply #1 on: September 26, 2018, 18:06:44 pm »
Nice to hear about the compassionate side of Fr. Sorry to read about your sad loss.

Offline dee-dee

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Re: Ryanair..Praise where its due!!
« Reply #2 on: September 27, 2018, 05:53:43 am »
Sorry for your loss paully  :(

Offline raye

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Re: Ryanair..Praise where its due!!
« Reply #3 on: September 27, 2018, 08:44:43 am »
We had a similar situation earlier this year and although Ryanair didn't have to refund us, they immediately refunded the full amount and sent a lovely email. From my experience their customer service is better than a lot of large Companies.

Offline vivafuerte

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Re: Ryanair..Praise where its due!!
« Reply #4 on: September 27, 2018, 12:52:49 pm »
It comes to something when people think they should praise a certain company for doing what you pay them to do.

Sorry to hear about your loss but Ryanair should just do what we pay them for and we shouldn’t expect to praise them when they finally get it right.

Offline paully

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Re: Ryanair..Praise where its due!!
« Reply #5 on: September 27, 2018, 13:07:45 pm »
Can`t believe anyone could be so churlish..But...Under the laws of contract they have no obligation to refund on cancellations. Most British Airlines including EasyJet, BA and Jet2 adhere to this law. Ryanair takes a different and more understanding position, especially in circumstances like these.

     I pay them to fly me, no more no less. That is the end of the contract anyone has with them.. So when they do something worthwhile its only right that it should be highlighted. The rest of your comments I have disregarded.

Offline raye

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Re: Ryanair..Praise where its due!!
« Reply #6 on: September 27, 2018, 15:02:47 pm »
Ryanair had no obligation to refund us, but they did and as a result went up in our estimations. I doubt B.A. and most other Airlines would do the same under the same circumstances. I totally agree with paully and i don't see a problem giving praise where praise is due vivafuerte.